At Opsy (Optim System Ltd), our primary goal is to provide services that are fair, efficient, and above all, transparent.
If you are not satisfied with the service you received, you can submit a complaint through one of the following channels:

Via the online Client Cabinet

By email: support@weopsy.com

By post: Office 10, AJS House, Units 11–12, Baldock Industrial Estate, London Road, Baldock, SG7 6NG, United Kingdom

If you choose to submit a written complaint, please include the following information:

• Your full name

• The phone number linked to your Opsy account

• The address linked to your Opsy account

• The date of the incident

• A clear description of the issue

• Your preferred resolution

Complaints are reviewed within 5 working days, in line with Opsy’s internal policy. If additional time is required to investigate the matter thoroughly, the Head of the relevant department will notify the Compliance Officer.

Opsy reserves the right to request additional information or evidence to support your claim. Such information should be provided without unreasonable delay.

You will be notified of the status of the investigation and informed of the expected timeline for a final decision. The final response will be provided no later than 35 calendar days from the date the initial complaint or the requested additional information was received.

Our final response may include an acknowledgment of error, an apology, or, where appropriate, an offer of compensation.

We will also provide contact details for the UK Financial Conduct Authority (FCA), should you wish to escalate your complaint. Further information, including eligibility criteria, can be found here